Defective products

Where can consumers report product safety issues?

Citizens may report any product safety issues by notifying the ‘Directorate General for the Market, Competition, Consumer Protection and Technical Standards. at the certified email address This email address is being protected from spambots. You need JavaScript enabled to view it. or E-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

Means of redress for injured parties

In such a case, citizens may also write to the ‘Directorate General for the Market, Competition, Consumer Protection and Technical Standards’ at the certified email address This email address is being protected from spambots. You need JavaScript enabled to view it. in order to access dispute resolution services.

They may also contact administrative or judicial courts.

This page is part of the European Commission’s Your Europe portal.

 

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