Goods: defective products: consumer rights and guarantees, after sales responsibilities, means of redress for injured parties

Where can consumers report product safety issues?

Citizens may report any product safety issues by notifying the ‘Directorate General for the Market, Competition, Consumer Protection and Technical Standards. Division VI – Technical Standards, Safety and Product Conformity at the certified email address: dgmccnt.div06@pec.mise.gov.it

 

Means of redress for injured parties

In such a case, citizens may also write to the ‘Directorate General for the Market, Competition, Consumer Protection and Technical Standards’ at the certified email address dgmccnt.div06@pec.mise.gov.it in order to access dispute resolution services.

They may also contact administrative or judicial courts.

 

 

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